Terms & Conditions

The Inn at Mazama is an 18 room lodge in Mazama, we also operate a property management business on behalf of private owners who rent their legal nightly rental cabins and homes in the Methow valley. If you have booked a private cabin through us we are only the agent for the owner and you agree to hold us harmless if you are injured or have incurred property damage while at that private residence.

Seasonal facilities:
Due to the wildfire risk and burn bans, outdoor burning in the fire pit is not permitted from May 1st  through until November 1st, AND any other periods when burn bans are in effect. Our outdoor swimming pool is typically open from Memorial Day until Labor Day.

Restaurant & Dining:
The restaurant at The Inn At Mazama is not currently operating. We’ll send you a message closer to the time of your stay with an update and information about local dining options.

Payment Policy:
No deposit is required. Full payment is due 30 days prior to your arrival, or at the time of booking your reservations if it’s made within 30 days of your arrival.

Some cabins that we manage require a non-refundable deposit of 10-50% at time of booking, and balance of payment at 60-days before your stay. This will be communicated in the relevant property listing.

Cancellation & Changes Policy:
A reservation may be canceled or changed up to 30 days prior to arrival with no penalties (with the exception of nightly-rental properties where non-refundable deposits apply, as communicated in the relevant listing). Any cancellations or changes within 30 days prior to arrival are subject to full payment. The only extenuating circumstances that we will consider for cancellation at less than 30-days are:

Winter: if all passes from Seattle (Snoqualmie/Bluett and Stevens) are closed on the day of check-in.

Fire & Smoke: if the property is under an evacuation notice due to a nearby wildfire.

In these circumstances you may reschedule your stay within 6 months. No other extenuating circumstances apply: we advise you to take out trip cancellation insurance to cover any other eventualities.

If any guest abuses the cancellation policy by booking and cancelling reservations in order to hold dates for themselves The Inn at Mazama and it's affiliated booking channels may take the following steps.  1.  Cancelling, at our discretion, any new reservations made by a guest that abuses the cancellation policy.  2.  Ban, at our discretion, the guest from making any future reservations.  3.  Requiring the guest to pay the full cost of the reservation at the time of booking.  This charge will be non-refundable for any reason.

Travel Protection
Travel protection has been made available with your reservation. The Plan includes coverage for the loss of your prepaid, non-refundable trip costs if your trip is canceled or interrupted due to certain unforeseeable events. We offer travel protection as a way for you to help protect yourself and your trip investment. Outstanding reservation costs are not eligible for reimbursement at the time of cancellation and the cost of the Plan is not eligible for a full refund outside of the Plan’s free look period. Terms and conditions apply; please read your Plan documents carefully and contact Generali Global Assistance with coverage questions. Purchase Travel Protection

Washington State laws requires the following notice:
If services are canceled by The Inn at Mazama, all sums paid to The Inn at Mazama for services not performed in accordance with the contract between The Inn at Mazama and the purchaser will be refunded within thirty days of receiving the funds from the establishment with whom the services were arranged, or if the funds were not sent to the establishment, the funds shall be returned within fourteen days after cancellation by The Inn at Mazama to the purchaser unless the purchaser requests The Inn at Mazama to apply the money to another reservation and/or date.

You may check-in on the day of arrival after 3pm and you must check-out by 11am on the day of your departure. We can not offer a late check-out. You may request an early check-in and it will be granted only with prior approval.The address and driving directions will be automatically sent to you prior to your arrival.

Smoking Policy:
The Inn at Mazama and all of the cabins we manage have a NO smoking policy either inside the building or on the grounds of the respective property.

Pet Policy:
Pets are only allowed at approved cabins or in designated rooms within The Inn at Mazama. If you are bringing a well behaved pet you must ensure that you’ve received approval prior to doing so. If a pet damages a property appropriate charges will be assessed to make the necessary repairs. You must clean up after your pet and dispose of any waste. Pet food should not be let out as it attracts rodents and pests.

Damage Policy:
You are responsible for all damages done to a property and by booking a reservation you are agreeing to taking responsibility for any damage that may occur during your stay.  In the event something breaks please notify us immediately so we can fix it and notify the owner.  

Party Policy:
There are to be no parties without prior written approval.  After 9pm you should reduce any outdoor noise to a minimum out of respect for the neighbors near you.

Camper Policy:
No campers are permitted on any of our properties without written approval first.  Any campers found on a property will be required to move immediately and the guest that reserved the cabin will be asked to vacate the property and will forfeit the remainder of their funds.

Fire & Fireworks Policy:
Absolutely no outdoor fires are allowed on any of the properties we manage.  Fireworks are not allowed under any circumstance.  Fires in approved indoor fireplaces are only permitted if allowed by the homeowner as spelled out in their house policy book.

Weather in the Methow Valley can change at any time.  We are not responsible for driving conditions or any impact that weather may have on your stay.  It’s highly recommended that you check the WA State Department of Transportation website https://wsdot.wa.gov/ so you are aware of road conditions prior to your departure.  If all of the Cascade Mountain passes are closed making it impossible to travel to the Methow you may transfer your reservation to a different date within 6 months.

Cleaning Services:
All of The Inn units and the cabins we manage are professionally cleaned prior to your stay.  There is no cleaning service during your stay.  Kitchens have all of the necessary cooking supplies, but they may not have any food supplies needed to prepare a meal so you should plan on bringing or purchasing your own ingredients as needed.  Please refrain from changing any settings to any of the kitchen equipment.

Grounds for Eviction:
You will be asked to leave a property and will be responsible for the entire reservation cost for the following reasons:
- Illegal activity
- Starting an outdoor fire
- Smoking on the property
- Having unapproved pets
- Having an unapproved party
- Your guests exceed the number booked